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Ticket support

Tickets are contextualized messages that allow you to report a problem or submit a request to administrators or collaborators.

When creating a ticket, it is important to define its priority. The latter will allow tickets to be prioritized among themselves. A ticket can have 6 status;

  • new: new ticket.
  • working: the ticket has been taken into account.
  • on old: pending.
  • done, working, rejected, archived: status of a processed ticket.

comments can be added to a ticket, they keep track of a discussion between the person who created the ticket and the person who is supposed to solve it.

Video presentation of the creation of a ticket :