14/11/2017
Ticket support
Tickets are contextualized messages that allow you to report a problem or submit a request to administrators or collaborators.
When creating a ticket, it is important to define its priority. The latter will allow tickets to be prioritized among themselves. A ticket can have 6 status;
- new: new ticket.
- working: the ticket has been taken into account.
- on old: pending.
- done, working, rejected, archived: status of a processed ticket.
comments can be added to a ticket, they keep track of a discussion between the person who created the ticket and the person who is supposed to solve it.